Frequently Asked Questions
Purchase & Order
We do not offer any special discounts for yoga teachers. However, you are welcome to register for our newsletter. As a subscriber, you regularly receive exclusive access to great actions and discounts.
During checkout you can enter your discount code in the "Contact Information" section.
If you have any problems with the redemption, please write us a short e-mail to email@example.com.
You can only redeem one discount at a time. Depending on the validity, you are welcome to use the remaining discount code for your next order.
A customer account is optional with us, i.e. you can also order as a guest. However, creating a free customer account has many advantages for you:
You can view your orders and the order status at any time
Your delivery address remains saved and you save time for future purchases
As a loyal customer you will receive special gifts and discounts from us
If you have forgotten your password, simply click "Forgot Password" to receive an email with instructions on how to reset your password. Alternatively, you can email us at firstname.lastname@example.org.
You can easily change your address during the order process or in your customer account. If you want to change your e-mail address or password, please write us an e-mail to email@example.com.
Since we ship every order as soon as possible, it is unfortunately not possible to change the order later.
Please email us at firstname.lastname@example.org if you have placed an incorrect order.
Unfortunately, the address cannot be changed after completing the order. In this case, please write us an email at email@example.comIf the order has not yet been processed and shipped, we may can change the address for you.
Please send us an email toShop@mandala-fashion.comto cancel your order. Please note that orders that have already been sent can no longer be canceled. In this case, please refuse the order when delivered, or register a return via our return portal.
During the checkout, you can enter your code under the item "Contact Information". You can find the voucher code in the email with the gift voucher.
If the purchase amount is not fully covered by the gift voucher, please choose the balance from our payment methods: purchase on invoice (via Klarna), instant banking, PayPal and credit card.
If you have problems with redemption, please send us a short email to shop @mandala-fashion.com
You can pay with us via instant transfer with Klarna. We cannot offer a manual transfer to our bank account.
Please check which bank account was used for the transfer. Payment by bank transfer on invoice is only possible by Klarna invoice. Please send us an e-mail to firstname.lastname@example.org you have transferred the invoice amount to us instead.
Shipping, Return & Exchange
Our vouchers are only sent digitally by e-mail to protect the environment. After receipt of payment you will receive an e-mail from us with your individual voucher code. Please keep this in a safe place.
We use DHL to ship your order. You will receive the shipment number automatically by email as soon as your order has been shipped.
Since we ship with DHL, shipping to a German Packstation is possible. Please make sure to specify your postal number as well as the packing station. No street and house number must be specified. For shipping to a German post office, you can also specify your postal number.
You can return unworn items to us within 14 days of receiving the goods. Please register your return in our returns portal.