Delivery Time
Deliveries are handled by DHL.
We process and send orders during our main service hours. The merchandise will be ready for dispatch within 2-3 business day after the receipt of payment, at the latest.
You receive an email notification with the package tracking number. You can check the status of your order one to two hours after receiving the email via the link provided.
Delivery Charges (packaging & shipping):
Free shipping for orders over 200€
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delivery time: 3-4 days |
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9,95 EUR | delivery time: 3-5 days |
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delivery time: 3-5 days |
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delivery time: 5-7 days |
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delivery time: 5-7 days |
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delivery time: 5-7 days |
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delivery time: 5-10 days |
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delivery time: 5-10 days |
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delivery time: 5-10 days |
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delivery time: 5-10 days |
*Minimum order value: 100,00 EUR; Returns at the expense of the buyer
Please note that deliveries into non-EU member states (third countries) may entail additional customs duties or taxes when the purchased goods reach the third country. These additional import duties or taxes must be borne by the buyer. The Seller shall have no influence on these fees and cannot predict their amount, as customs regulations differ considerably among countries. We recommend that the buyer inquire about customs duties and local taxes for the third country at the respective customs office when commissioning deliveries into the third country.
Returns:
All purchased items can be returned free of charge within Germany and Austria – if you are not satisfied with the product or if you have a reclamation cause. All other customers need to pay for the return on their own.
Your repeal of purchase will automatically take effect if you return the items within 14 days.
Please register your return in our returns portal
- All items must be in mint condition i.e., have not been worn, altered or washed and all tags have to be attached
- All merchandise to be returned has to be sent in one package
- Return shipments must be made using the service used for original delivery
We can only accept returns if all of the above conditions have been met.
Gift Vouchers
You can choose between 25,50,75 and 100€ gift vouchers in our online shop. The code will be sent to you automatically by our system and can be used fully or partially during the next shopping, you simply write the code at the check-out process. In case of partial usage, your will receive a new voucher with the updated value. If your purchases are higher, than the gift voucher, you can choose between all the payment methods (Credit Card, PayPal, wire transfer or "Sofortüberweisung") to settle the bill.
If you wish to return the merchandise, that you paid for by gift card, you will be reissued a new gift card with a different code.
Gift vouchers are valid for 3 years.
Payment Methods
CreditCards
Please enter your card details on our payment site. mandala-fashion.com uses state-of-the-art server security software with SSL encryption which provides the safe and bug-proof transmission of your card details.
The order amount will be deposited on your card as a payment reservation until your order has either been sent (then the amount will be booked) or cancelled (then the payment reservation will be cancelled).
Refunds from returns will always be charged back on to the credit card that the original order was paid for with.
PayPal
Please select "PayPal" as your payment method and you will be transferred to the PayPal site automatically. If you have an existing PayPal account, you can log in using your user data to confirm the payment. If you do not have a PayPal account, you can register one and proceed with the payment. Refunds from returns will be booked onto the registered PayPal account.
SOFORT Banking
SOFORT Banking is a direct payment system, which provides a fast and secure method of paying online without having to register. All you need is a bank account and access to online banking.
Please choose “SOFORT Banking” during the “payment” step of the order process. You will be forwarded to SOFORT Banking’s secure payment form in which you will need to approve the wire transfer slip which has been filled in automatically using your online banking details. Your completed payment will be confirmed shortly after the encoded transfer has taken place.
Possible transfer fees as well as bank service charges will be charged to the customer. Refunds from returns will be transferred back onto the bank account which was used to pay the original order.